INVISION was engaged to complete a Master Facility Plan in 2017 with the goal of understanding immediate, near-term, and long-term needs and develop a phased plan for their implementation. The identified initial phase included an addition and renovation to the main campus to enhance outpatient services including the Rural Health Clinic, Outpatient Specialty Clinics, Infusion Center, Conference Center, and Therapy and Rehabilitation Services.
Overall well-being and the experience for both patients and staff were a key informant to design decisions for this outpatient expansion. Providing a new patient entrance with a strong physical identity helps provide clearer wayfinding, clarifies registration, and allows patients to wait closer to the point of care. Views throughout the addition were carefully located to serve for both wayfinding and patient privacy. Low windows below living walls in the Rural Health Clinic provide privacy for patients while allowing natural light into the space. Infusion, a department commonly located in areas with limited daylight or views, was a key feature to this expansion. Its location adjacent to a secluded courtyard provides views and daylight to patients who will spend extended periods of time receiving treatments. With patient experience driving the design, the addition provides all visitors with visual, physical, and emotional access to a landscape where environment plays a key role in the healing process.